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Policy on Re-run of Sequencing Reactions:

Sometimes one or more sequencing reactions will fail and may need to be re-run to complete a specific project. There are two major causes of failures:
1. Failures in our operation, such as:
  • instrumentation or computer failures
  • errors with sample setup and processing
2. Failures attributed to customer samples, such as:
  • non-optimal amount of DNA, primer or both
  • template DNAs excessively contaminated with interfering agents (such as EDTA, salts, etc.)
  • incorrect primer-template combination
  • incorrect or inaccurate reference sequence (if provided)
  • incorrect or inaccurate vector information
If reactions fail due to our error, we will re-run them at no charge to you.
If requested, we will re-run failed reactions attributed to customer samples at the standard applicable rate.